"Unorganised "

About: Shirley Oaks Hospital Shirley Oaks Hospital Croydon CR9 8AB

Posted via nhs.uk 12 months ago

***Poor service***
I went for appointment this afternoon 14/05/2024
Recipient was surprised and informed me it's phone appointment but emails confirmed it was face to face appointment. I understand miss communication could happen but the worst issue was,no one cares to solve the issue then a member of staff informed me the doctor not in hospital!!! My journey from watford to crydon proves that the appointment was abslout wast of time.

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Shirley Oaks Hospital

Submitted on 15/05/2024 at 12:34

Published on nhs.uk at 12:34

We're truly sorry to hear about your disappointing experience at Shirley Oaks Hospital. Communication mishaps can indeed occur, but we understand the frustration they cause, especially when they lead to wasted time and inconvenience. We deeply regret the inconvenience caused by the confusion regarding your appointment type and the absence of the doctor. Rest assured, we take your feedback seriously, and would like to look into this matter, as you have posted this review as anonymous please would you mind emailing Youropinioncounts@circlehealthgroup.co.uk with your details so that someone from the team can look into this matter. Best wishes Dash

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