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Treatment for facial operation and aftercare

Posted By Tom Mac

"Treatment for facial operation and aftercare"

About: Ninewells Hospital / Plastic Surgery & Burns Queen Margaret Hospital / Plastic Surgery & Burns Victoria Hospital / Plastic Surgery & Burns

(as the patient),

I had facial lesions removed with follow up facial plastic surgery. Staff explained everything and made the a difficult time easier. All staff from Mr Waterston ,medical staff and plastic surgery follow up nurses were very professional and friendly. All were friendly ,approachable and understanding of the my personal feelings. I believe I was given the best possible care. treatment was timely from first consultation to operation and follow up dressing care. Staff should be commended for their profession approach and care. I personally would like to thank Mr Waterston and all his professional staff for the care and attention given to me and my family. Many thanks to everyone involved in my care.

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Responses

Response from Deborah McCallum, Surgical Nurse Practitioner, Plastic Surgery, Planned Care, NHS Fife last week
Deborah McCallum
Surgical Nurse Practitioner, Plastic Surgery, Planned Care,
NHS Fife

Submitted on 20/05/2024 at 14:49
Published on Care Opinion at 14:49

picture of Deborah McCallum

Dear Tom Mac

What wonderful feedback. Thank you for taking the time to share your thoughts about the Plastic Surgery Service on Care Opinion. It can be a really difficult time when you are having facial plastic surgery but I am pleased to read that the staff who cared for you were able to reassure you and provide explanations to make this difficult time easier. We strive to make care individual and personal to you and your family and the team involved your care are delighted that this has been the case for you. It is fantastic to hear the staff who cared for you were professional, friendly and approachable and you felt you were given 'the best possible care' from the start to the end of your journey with us.

I have shared this feedback with Mr Waterston, his medical team, the staff in Ninewells and the Plastic Surgery Nursing team in Fife. They all thrilled to receive such positive feedback. Thank you.

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