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The whole experience was excellent

Posted By empathyfw33

"The whole experience was excellent"

About: Queen Margaret Hospital / Cataract Unit

(as the patient),

I had cataract operation at Queen Margaret Hospital.

I was rather apprehensive going into the hospital but I was attended to immediately and put at ease by the nursing staff .

They were very friendly and efficient. The operating team were also excellent and the operation was over very quickly and much to my surprise I felt no pain or discomfort whatsoever.

The whole experience was excellent and everyone in the team were First Class!  

Thank you ! 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife last week
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 24/05/2024 at 09:29
Published on Care Opinion at 09:29

picture of Siobhan Mcilroy

Dear empathyfw33

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

Coming into hospital can be a scary time so I understand why you felt apprehensive and I am pleased the nursing staff were welcoming and helped you feel at ease.

I am glad your operation went well and you were pain free, that is amazing! I am sure the Nursing and Operating team will be delighted with your feedback and knowing that you found them "First Class"!

Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from Stacey Arnott, Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital, NHS Fife 4 days ago
Stacey Arnott
Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital,
NHS Fife

Senior Charge Nurse within Ophthalmology

Submitted on 28/05/2024 at 17:27
Published on Care Opinion at 17:27

picture of Stacey Arnott

Dear empathyfw33,

I am sorry for the delay in replying.

Thank you for taking the time to share your experience in the cataract unit and how supportive the team were in reassuring you throughout the procedure. I will ensure to share this lovely feedback with the team.

We wish you well in your recovery, please get in touch with the cataract unit if you have any questions or concerns.

Best wishes

Stacey

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