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The care had been nothing short of incredible

Posted By Alisons05

"The care had been nothing short of incredible"

About: University Hospital Wishaw / Emergency Department Wishaw General Hospital / Paediatrics wards (19 & 20)

(as a parent/guardian),

My son took very unwell very quickly. He had orbital cellulitis and extensive sinusitis. He eventually required surgery.

From A and E to Wishaw ward 20 to Wishaw ward 19, the care had been nothing short of incredible and has made what has been an extremely distressing time for us as a family as smooth as possible.

I just want to thank all the doctors, A and E Dr Redfern, ENT Dr Crosby and Dr Giovanni , paediatrics Dr Sie, and Ophthalmology Dr Brown, and the angels/nurses to helped him in Ward 20. They work tirelessly, I was shocked how much they do on a daily basis and they looked after him so well, but also looked after my husband and I too. My son has also been treated well under ward 19 as an outpatient for daily IV antibiotics. Thank you to you all for fixing my son. 

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Responses

Response from Annie Campbell, Senior Charge Nurse, W19, North Lanarkshire Health & Social Care Partnership 4 weeks ago
Annie Campbell
Senior Charge Nurse, W19,
North Lanarkshire Health & Social Care Partnership

Submitted on 15/05/2024 at 11:59
Published on Care Opinion at 11:59

Hi Alisons05,

Thank you for your lovely feedback regarding your son's care on Ward 19 and Ward 20, I am glad you have such a positive experience at what must have been a stressful time. I will pass this on to all the staff and hope your son is recovering well at home.

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Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 4 weeks ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 15/05/2024 at 14:51
Published on Care Opinion at 14:51

Dear Alison05

Thank you very much for taking the time to leave feedback on this Care Opinion platform. I am sorry to read that your son took unwell and needed to use the services of the Emergency Department here at University Hospital Wishaw. I was delighted to read your positive feedback around how the staff treated your son at such a worrying time for you. I indeed wish your son a speedy recovery.

I will be delighted to provide this feedback to the Emergency team, and especially to Dr Redfern, whom you have personally named. The Emergency team are such a committed and devoted group of staff who strive to deliver exceptional person centred care every day for our patients.

Best wishes

Faith

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