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Care Opinion

My whole experience was positive.

Posted By wearingsw55

"My whole experience was positive."

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

My whole experience was positive.

All staff in every department were friendly, helpful and explained clearly every step of the way.

Thank you to everyone, you are greatly appreciated.

I hope our precious NHS will be fully appreciated at some point in the near future! People moan about waiting times, ambulance queues -  I believe that is not the fault of the NHS but the need for more resources, more hospitals to cope with the number of people it serves!

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 days ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/05/2024 at 10:12
Published on Care Opinion at 10:12

picture of Jess Saunders

Dear wearingsw55,

Thank you for taking the time to share your story with us. I was pleased to see that all the departments you have visited have had helpful, friendly staff who have taken time to explain what would be happening every step of the way.

I am responding to you as a member of the Patient and Family Experience team here at the Royal Cornwall Hospitals NHS Trust, but I will ensure I share this feedback with staff. I know they will be pleased to hear it.

Thank you again for taking the time to get in touch.

Best wishes,

Jess

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Response from Rubilyn House, Staff Nurse, Eye Unit, RCHT 2 days ago
Rubilyn House
Staff Nurse, Eye Unit,
RCHT

Submitted on 30/05/2024 at 09:10
Published on Care Opinion at 09:27

Dear wearingsw55,

Good day, thank you for taking the time to leave feedback for the Eye Unit.

I am so pleased that you had such a positive experience with us in the Eye Unit!

It is great to hear that the staff were friendly, and explained things clearly throughout your visit.

I will pass your feedback to the team,

Rubilyn House

Staff Nurse

The Eye Unit

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