Care Opinion

I don't think it could be any better

Posted By deltabe45

"I don't think it could be any better"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

The staff were very good and made me feel relaxed and at ease and I did not have to wait to be seen, I don't think it could be any better

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Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 5 months ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 21/05/2024 at 12:15
Published on Care Opinion at 12:15

picture of Jess Saunders

Dear, deltabe45,

Thank you for taking the time to share your story with us. I was pleased to see that the staff you encountered made you feel at ease and relaxed during your visit. I am also glad to see that you were not left waiting to be seen.

I will share this feedback with the team in Ophthalmology, I am sure they will be pleased to receive it.

Thank you again for taking the time to share your experience with us.

Best wishes,

Jess

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Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 5 months ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/05/2024 at 08:13
Published on Care Opinion at 08:13

Dear deltabe45,

Thank you for taking the time to leave feedback for the Eye Unit.

I am so pleased that you had such a positive experience with us in the Eye Unit!

It is great to hear that the staff made you feel at ease and that you were seen on time!

I will pass your feedback to the team,

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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