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"Online service "

About: Knebworth & Marymead Medical Practice

I appreciate that the surgery are providing more online services to cope with demand and this seems a really helpful idea. I have logged in online and wish to book a 16week midwife appt and whooping cough vaccine for 4 weeks time. However the ‘book appointment’ form says there are no available appointments for the next 2months. And there is nowhere else to register your request. Perhaps a section to update your details if pregnant, or a request form to fill in for receptionists to process would be helpful? Instead I am left with no option but to phone which is so very busy these days. I have so far been waiting in the phone queue for 30mins and am number 4 in the queue. Perhaps more receptionists may be helpful but I guess there is no budget for that.

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