"Shocking"

Dear Patient

Thank you for your feedback. Please accept our apology for the delay in responding to your comment. We have recently restructured the Patient Experience Team, which meant that some website comments were not responded to within the normal timeframe. Please accept our apologies for any additional stress caused and we would like to reassure you that we are working hard to make sure this does not happen in the future.

We were very sorry to learn that your experience was not as positive as we would have hoped, during your attendance to Ward 76 at Royal Manchester Children’s Hospital. It is important to us that comments are seen and heard as it provides an opportunity for the service to make changes and improvements wherever possible.

In response to your comment that you were brought onto Ward 76 whilst there was a viral infection on the ward, we would like to assure you, that Royal Manchester Children’s Hospital takes any infection control concerns raised with us very seriously. Therefore, we have raised your concerns directly with Ward 76, so that they can look into them so that others don’t experience the same issues as you did.

It can be difficult to respond to all posts in a full way because of a lack of detailed information so, if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00018, and they will do their best to address your concerns.

Kind regards,

Connor Thomson

Patient Experience Team