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A fantastic model of customer service

Posted By Fiona5

"A fantastic model of customer service"

About: Tameside and Glossop Integrated Care NHS Foundation Trust / Stamford unit

(as a friend),

I visited Tameside hospital for the first time accompanying a friend to the Macmillan cancer unit. From our first meeting with a paramedic to the Macmillan cancer volunteer- it was a fantastic model of customer service. It didn’t even feel like that. The nurse who helped me push my friend up the slope in a wheelchair. The volunteer who operated the chair so that my friend could lie down and who then made me a cuppa and a biscuit and gave my friend some water. The builder who pushed my friend outside up a really big slope! Countless picking up that we were unsure where things were. It was really remarkable. So that’s my story .

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust 3 weeks ago
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 15/05/2024 at 09:17
Published on Care Opinion at 09:17

Thank you for taking the time to share your positive experience you experienced when you recently accompanied a friend to the Macmillan Unit at Tameside Hospital.

I was very pleased to read that your friend was treated well and helped navigate their journey to the unit.

Your comments have been shared with the Macmillan Team so that they are aware of your appreciation.

We are always keen to find out more about our patients’ experiences, to share what went well and learn from what could have been improved. If you would be happy to talk to one of our team about this, please email patient.experience@tgh.nhs.uk and one of our team will get in touch.

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