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Appointment

Story from nhs.uk

"Appointment"

About: Luton & Dunstable Hospital

I received an appointment for Monday 22nd April and asked to arrive 15 minutes beforehand , so I arrived at 07.30 having left my house at 07.00 when I arrived, there was not a soul to be seen , the reception did not open until 08.00. I have always defended this hospital and will continue to do so , the nursing staff deserve my upmost praise and admiration,but, somebody has to look at this , somebody is resposible for making this totally unrealistic and stupid appointment and yes I do mean stupid time,I await a reply from the bookings clerk for making this booking and why and then from yourselves for allowing it to happen with complete lack of forethought

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Responses

Response from Luton & Dunstable Hospital last week
Luton & Dunstable Hospital

Submitted on 13/05/2024 at 07:29
Published on nhs.uk at 07:29

Dear Patient

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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