"Serious shake-up needed"

Had a scan on my foot 24th Feb. Results were with surgery 8th March. Was informed by surgery that Dr wanted to discuss and advised to book a phone consultation. Have been trying since then to do this. Phone at 8a.m. Number 21 in the call queue. By the time I’m answered, no appointments left. How many appointments are available each day and how many doctors are on site to deal with them? Have just given up altogether. Don’t blame the receptionists. They are at the sharp end re complaints and abuse. No doubt I’ll be number 101 in the call queue after this. Would not have their jobs. Service and care conspicuous by their absence.