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"Terrific care"

About: Gynaecology / Gynaecology Outpatients

(as the patient),

I recently had an outpatient appointment at PRI for Vaginal Ultrasound and during the course of the visit the clinician Sonya opted to also conduct a biopsy scan due to irregularities on the Ultrasound.

Despite what is a fairly invasive procedure, Sonya and Debby went out of their way to make me feel comfortable and to not only keep me informed through out the procedure but also sought my consent and agreement through each stage.

However, it was the ability of both to put me at ease which took what could be an unpleasant experience and turn it into a positive event.   The conversation felt more than just a distraction but rather an exchange among the three of us.  They imparted clear information and I left the appointment feeling that it could (almost) be described as a good time.

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Responses

Response from Jane Black, Senior Charge Nurse, Obstetrics & Gynaecology, NHS Tayside yesterday
Jane Black
Senior Charge Nurse, Obstetrics & Gynaecology,
NHS Tayside
Submitted on 19/05/2024 at 14:29
Published on Care Opinion at 14:29


Dear NYC123

Thank you for your very lovely feedback with regards to your Outpatient PMB appointment in Gynaecology outpatients Perth Royal Infirmary. I am so pleased that you found the whole experience to be a positive one. Informed choice is at the forefront of what we do practicing person centred care and obtaining consent.

I am so happy you found the rappport with both Sonya and Debbie and yourself to be an exchange that you felt made the whole experience almost good. I will ensure both Sonya and Debbie see sight of your feedback and thank you once again

Please accept my good wishes

Jane Black

SCN

Gynaecology Outpatients

Perth Royal Infirmary

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