This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent medical care but poor communication "

About: Queen Elizabeth Hospital Birmingham

I spent six nights in the hospital being treated for pneumonia. Medical attention was excellent, very focussed and detailed. I was disappointed by the lack of communication between doctors and myself and doctors and nurses. On one occasion I was told by the doctor that I might go home that day. When I heard nothing more I sought out the doctor to find out what was happening and was told. ‘Oh no you’re not going home today, it will be later in the week’. On the final day the doctor said I would go home that afternoon. By 5pm I heard nothing more so spoke to the nurse who said they didn’t know I was to go home. A letter was prepared for me but as the pharmacy was closed I was sent home with one pill for the next morning and a friend had to go to the hospital the next day to collect the rest of my prescription. Better communication would have prevented these problems.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital Birmingham last week
Queen Elizabeth Hospital Birmingham
Submitted on 10/05/2024 at 13:18
Published on nhs.uk at 13:19


Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that the care you received was excellent we are sorry there were a number of communication issues - particularly around your discharge.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k