"Ungoing appoitment and never seen"

So my boyfrend had accident on october 2023.The doctor made appitment emegency request to scan hand soft tissue. Of corse now its 05.2024 and we still havent been seen. After two letters that january appoitment are canceled and somewhere in aprill does he still need it. Of corse we sad that he neesds it .Hand hurts like hell he cant grab or take in hand anything whithout pain. I wuder if his hand havent healed as it shuld after 7 months waiting he will gona have operation? He almost lost his job because doctor didnt recomend to go back to work untill he will have this scan. So he is working whith pain. I know there are long waiting list we where patience. But siriously 7 months. Dissapointing.