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"New Prescriptions"

About: The New Surgery

I went to the chemist on Tuesday 7/5/2024 to collect my tablets and there was a set of tablets missing. I had a word with the chemist and they said it was cancelled by the surgery.

I went to the surgery and questioned this and they said it was cancelled because i have already ordered them. If i had already ordered them, how come i ran out of my tablets on the Sunday and i should have got my new prescription on the Tuesday.

The tablets that i'm missing are only for a prostrate problem but they are not bothered about rushing some new ones through.

This the third time that they have made a mess of my tablets and i've not been able to get them. I think they need to employ someone that knows how to count days on the calendar and work out when the tablets are due

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Responses

Response from The New Surgery 2 weeks ago
The New Surgery
Submitted on 14/05/2024 at 12:34
Published on nhs.uk at 12:35


Dear Patient

Thank you for your feedback. I am sorry to hear of the circumstances surrounding your experience of ordering your medication. As your review is anonymous we are unable to investigate. Please contact the Management Team so we can conduct an investigation into your experience.

Our email is donccg.new-surgery@nhs.net

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