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Orthopedics and elective care unit

Story from nhs.uk

"Orthopedics and elective care unit"

About: Burnley General Hospital

I was admitted as a day case at 7.30am and had to wait for my surgery until 3.30pm but the staff on the elective unit were brilliant. So caring and attentive. Always communicating. My surgery has gone well and follow up care was brilliant. Shout out to all on the unit including the students. All were brilliantly professional and attentive. The orthopedics team have done a brill job, anasthetics staff were great for keeping me calm and i'm extremely grateful to them. Time scale from first consultation to surgery has been about 11 weeks

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Responses

Response from Burnley General Hospital 3 weeks ago
Burnley General Hospital

Submitted on 09/05/2024 at 09:25
Published on nhs.uk at 09:25

Dear Fiona

Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Hospital when you attended for surgery as a day case. What a wonderful review for the staff in orthopaedics and the elective care centre. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this.

If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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