"Frustrated "

I was sent a text from St John’s medical centre to ask me to book an appointment for tests and if this didn’t happen I would not be issued my prescription until I did. I tried on line to book an appointment I couldn’t so left a message on the nhs app. I then had another text to say I was to receive a phone consultation on Friday 3rd May by the pharmacist. Not sure what this would achieve I visited the surgery to ask for a face to face. A helpful receptionist couldn’t assist me as she advised they work remotely and said to wait for my call later that afternoon

This didn’t happen and have not seen or heard anything since.

Can you help please?