"Totally unorganised and uncaring"

Just seen on my Patient knows best that my appointment for June has been cancelled with no alternative appointment given. This appointment was originally for May 2023 but the dept failed to inform me I had that appointment. No call no text and no letter, so as I am not psychic I was not aware of the appointment so did not attend. It took me weeks to get another appointment arranged. On the phone I was even asked what I wanted an appointment for. They gave me an appointment in November 2023 which they cancelled the day before stating the clinic was overbooked! They gave me an appointment for June which they have now cancelled. I have had to be referred twice now by my GP as they messed up the original referral at ENT and did not give me an initial appointment for almost 2 years. They finally gave me a telephone appointment but surprisingly no one called me at the appointment time. The service I have received is totally inadequate!! I get that there are enormous pressures on the service etc etc but there is no excuse for them being so dreadfully unorganised! Now I am going to have to go through my GP wasting their time for yet another referral to a different hospital this time as I have to accept Barts health do not want to see me. This is disgusting as I was born in the hospital, did my nurse training here and live close by!! Sad to to see the decline over the recent years