"Practice is unable to cope"

You have to complete an online form at 8am or phone at 8am in order to get any form of appointment (whether same day or in the future) - I was told this by reception last week.

If they arrange outpatient tests, you have to book the follow-up to get your results - They will not contact you when the results come in, even if quite abnormal as I experienced [Again, it's now become a question of contacting at 8am and hope you get lucky]

Blood tests requested by the hospital as part of follow-up? - good luck getting any phlebotomy appointments with Chobham and West End (c&we) within 4-6 weeks.

In the past, when the GP initiated an urgent referral, they only had one person in the whole practice who could use the urgent referral system for Ashford & St Peters. After three months and a substantial worsening of the condition, it turned out that the information entered was insufficient and the referral had been returned to the surgery, but who knows how long it had sat there........

Having come from an amazing surgery in Pirbright, the inability to readily access medical care at c&we is so disappointing.

I am very jealous of two of my immediate neighbours, who managed to join Lightwater surgery (1.4 miles away) before the ICB/ICS reduced their catchment to exclude our postcode. The difference in my neighbours ability to access timely medical care is night and day compared to c&we.

If you are considering signing up with c&we and have another option, I advise you strongly consider the other option - I have no idea why they are still open for new patients when they cannot cope with what they have.

If Chobham and West End acknowledge this review by way of reply, please can you also state what other GP surgeries people living in West End could transfer to in that reply.