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Great new system and message information

Story from nhs.uk

"Great new system and message information"

About: Sandy Lane Surgery

I have been with this surgery a while and in the last 6 months they have improved their services and communication with the patients massively.

The phone system now has call back facility and updates regarding training new staff, patient user group, and the care navigation system is very informative amongst other messages being played. Really appreciate this - as an infrequent attender I was dreading having to contact the surgery, however being offered call back facility and then offered an appointment within 2 weeks during these difficult times for primary care was just a relief.

Keep up the good work.

I hope others that don't contact you often find the same communication informative like I have.

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Responses

Response from Sandy Lane Surgery last week
Sandy Lane Surgery

Submitted on 08/05/2024 at 09:18
Published on nhs.uk at 09:18

Thank you for taking the time to leave your positive feedback about the practice.

We have been working hard to make changes over recent months, in order to improve patient experience. To hear that the changes have been recognised and patients have benefitted from them is really encouraging for the team, and helps us to know that the hard work put in to achieve these changes was worthwhile.

Your feedback will be shared with the team.

Many thanks again

Sandy Lane Surgery

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