"Awful Practice and have got even worse "

I am on anti-depressants and when I initially rang up the practice to ask for my prescription to be extended or to have a review I got huffed at and told they’d call me back - I never got called back.

Due to my work schedule I couldn’t call again until a couple of days later. When I did call and explain the reason for calling again, I was told I needed to email only to get a text message four hours later saying I needed to call. I called again and was told that I needed a review (how has it taken three phone calls to get to this point?). I was told I couldn’t have a review until 7th May (2 weeks later and by which put I’ve ran out of medication).

On a number of occasions prior to 7th May, I was receiving several cold calls from a “No Caller ID” so wasn’t answering. On the morning of the 7th May, I received another one of these calls which again was ignored only to receive a text message shortly after from the practice asking if I still needed a review as I’ve not spoken to them… yes I need a review. It’s scheduled for later today, why would you schedule a review and then just cold call people at random times without thought or consideration for diaries, work schedule etc. and then expect people to not want their review that they’ve waited for?

At the time scheduled for the review I sat and waited and after 10 minutes of waiting for a phone call I decided to ring the practice and find out what’s going on only to be told the individual is still on the phone with someone else and they’ll call me when they’re available. This is simply not good enough, I, like many other people have busy work schedules and have to schedule reviews and appointments around lots of other priorities, not only is it poor that I’ve had to wait two weeks to try and get more anti-depressants which doesn’t seem to be taken seriously, but I’m also not being given any ounce of respect to give me a call at the time scheduled. Not even an apology.

And the worst of it is, I wish I could say this is a one off, but this is the standard of this practice and has been for as long as I can remember. Truly awful.