"Inefficient "

I was instructed to make a follow up appointment for my daughter following a previous onsite procedure.

This had to be rescheduled.

I was texted the details of the new appt.

However, when my daughter arrived, the Dr went through the same process of diagnosis. However was unable to assist as it needed to be scheduled with original Dr.

Another issue was raised. To which my daughter was advised to rebook online.

This was very badly managed from booking the appointment to being dismissed with no action, after waiting for over half an hour to be seen.

My daughter left feeling distressed and unheard.