"Obstacles to access"

Spent 1hr 20mins waiting on phone to make an appointment, 20mins of which as 1st in queue. Was then advised to use e-consult by care navigator, apparently because there was more than one simple symptom (diabetes symptoms and increasing breathlessness). She told me that using it would mean a doctor would contact me within 24hrs, so I spent a long time trying to explain symptoms etc in writing within the limited number of words, and sometimes having to choose between ticking one of a range of equally irrelevant options in order to get to the next page. Having finally completed it, the system refused to submit it to the practice “because I might need urgent care”!!! …and has advised me to call a surgery, giving me the Haverhill number (which is closed for lunch)!!! Are you deliberately trying to lose patients to have a smaller number to manage?