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The worst A&E experience ever

Story from nhs.uk

"The worst A&E experience ever"

About: Barnet Hospital

I've made some grammatical adjustments to your text:

"I've been there with my child's symptoms for 4 hours and 30 minutes, from 12 am to 4:30 am. The waiting area was very dirty, and the staff were very impolite. We never received any updates on what to expect next; we were just told to sit and wait. It was midnight, and the waiting time for a child is too long, especially with only one doctor in the department. I'm very unhappy, but there are no other A&E options around here to choose

. I also didn't see any supervisors around."

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Responses

Response from Barnet Hospital last week
Barnet Hospital

Submitted on 07/05/2024 at 16:32
Published on nhs.uk at 16:33

Dear Sam, we're sorry to read that you and your child had a long wait in our paediatric emergency department. We note that the waiting area was dirty, that staff were impolite and that there was a lack of communication. Given your experience, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you have not done so already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the patient experience team.

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