"Horrible practice "

I truly do not understand how this gp practice is still running or have gotten any good reviews. I was originally with Edridge Road health centre but due to closure we were recommended to go to this gp. They are just horrible on the phone, with such an attitude as if you are such an inconvenience to them. I called at 8am every day for a week to get an appointment for my son, it took 40 +mins before someone answered. Each time I got refused and was told there’s no appointments. On one occasion I was 5th in line and was waiting for an hour and was again told there are no appointments and that I should book an appoint Online. I kept informing them that I canning book an appoint online because my son is under 1 which means they have to physically be in the surgery but also you can’t book online appointments for people who are under 18. Each time I called and said this I was just told”well there’s nothing I can do” there was always an attitude which I don’t understand why and it was always a different person I spoke to so I can’t even blame 1 particular individual. It got to the point where I had to call 111 for them to book me an appointment at a different gp. The greeting and kind experience I got from going to the other gp was extremely surprising which made me realise how horrible racer Croydon medical practice was. The craziest part is that when I told the doctor about this experience he said he used to work in east Croydon medical practice but decided to leave as the staff were just horrible and they never took anything seriously when I came to patients. He even recommended to find a new gp practice . I really don’t recommend easy Croydon medical centre. They will just cause you unnecessary stress.