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Excellent service and care

Posted By memberck75

"Excellent service and care"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as the patient),

I attended the dental hospital today with bad toothache. I had an appointment for 10.45am and was taken at that time the dentist had a look and diagnosed a gum infection gave me prescription and I was on my way. Excellent service and care thanks to all the staff for their great service 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 16/05/2024 at 15:07
Published on Care Opinion at 15:07

picture of Kevin Torbet

Dear memberck75

Thank you for taking the time to share your positive experience at the Glasgow Dental Hospital. We are delighted to hear that you received excellent service and care during your visit.

At the NHS, we strive to provide timely and effective treatment for all our patients, and it is wonderful to know that your appointment was punctual and that our staff could quickly diagnose and treat your gum infection.

We will certainly pass on your kind words to the dental team, who will be pleased to hear that their efforts are appreciated.

Kind regards

Kevin

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Response from Raymond Carruthers, Operational Governance Manager, Glasgow Dental Hospital, NHSGGC 3 days ago
Raymond Carruthers
Operational Governance Manager, Glasgow Dental Hospital,
NHSGGC

Submitted on 17/05/2024 at 10:06
Published on Care Opinion at 10:06

Dear memberck75,

Thank you for taking the time to comment on the care you received at the Emergency Dental Treatment Centre at the Glasgow Dental Hospital. Our teams are always keen to understand how our patients and their families feel about their experience.

I realise how distressing dental pain can be but I'm pleased to hear you were very happy with the care and treatment you received and I hope your toothache has now resolved!

I will be delighted to share your kind comments with the my colleagues and all of those involved in your care at the Dental Hospital.

Best wishes

Raymond

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