"Poor practice"

Took my wife there just after 8pm as she had cut her head when a heavy mirror frame fell on her. I had stopped the bleeding but it looked as though the cut should be glued or stitched. We were advised that there was no one available to treat her but the injury would be assessed, which it was. It was confirmed that she did require treatment and would have to go to Romford. A referral note was given to us and we went to Romford where we waited a further 2 hours for treatment. My point is why say you are claiming that Harold Wood is open if you are unable to treat a relatively minor injury and more importantly why are you not letting people know that the service has strict limitations. In fact what are you able to do? We wasted valuable time driving to Harold Wood when we could have gone straight to Romford.