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Care Opinion

Outstanding service

Story from nhs.uk

"Outstanding service"

About: Castle Hill Hospital

I cannot praise highly enough the staff at the Urology Department. No delay in being seen and made comfortable, the nursing staff could not do enough, their kindness and patience in easing my worries cannot be praised enough. The nurse who dealt with me despite obvious pressures on her time was outstanding, a credit to the NHS. The time and trouble she took in explaining my aftercare was most reassuring. I wish it were allowed for me to mention her name as she deserves to have her service recognised. Not the first experience sadly I have had at Castle Hill but each time I have been so impressed at the quality of the service.

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust last week
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 21/05/2024 at 13:36
Published on Care Opinion at 13:36

Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the urology department staff and managers.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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