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Professionalism and compassion

Posted By WFox58

"Professionalism and compassion"

About: Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency

(as a parent/guardian),

A medical emergency occurred at home following 999 call requiring ambulance service.

Paramedical staff, Paddy, Phil  and student Sean, arrived soon after the call and their professional and compassionate approach offered assistance and support, immediately taking the stress out of the situation. They kept us informed and reassured at every stage in the proceedings until they handed over care to the medical staff in RVH Belfast A/E. We are very grateful for their help and kindness.

The staff in Royal Victoria Hospital A&E - Dr Emma, Nurses Deborah, Mark and support staff Seamus, were also professional and caring in their approach.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last week
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 09/05/2024 at 10:32
Published on Care Opinion at 10:32

picture of Maggie Hamilton

Good morning WFox58,

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. It was heartening to learn that the professional and compassionate approach displayed by Paddy, Phil and student Sean offered assistance and support, taking the stress out of the situation and that they kept you informed and reassured.

It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words. I would like to share your feedback with the clinicians who attended to you on the day and in order to locate them I would require the following information:

-Date and approximate time of the incident

-The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at: Maggie.hamilton@nias.hscni.net

I hope your family member is recovering well.

Kind regards,

Maggie

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