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timely no

Story from nhs.uk

"timely no"

booked for 0910hrs. arrived as requested at 0855hrs. 0925 told that there was a 30 minute delay. 0940 called forward for scan. I wondered how 30minutes could be lost at that time am. doubled my parking fee.

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Responses

Response from Inhealth Limited last week
Inhealth Limited

Submitted on 07/05/2024 at 09:17
Published on nhs.uk at 09:17

Dear Dave,

Thank you for taking the time to share your feedback regarding the delay to your appointment. We regret any inconvenience caused as this is not the service we would expect for our patients.

We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com

Yours sincerely,

InHealth Clinical Quality team

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