"Disgusting service "

How did appointment with physiotherapist and after this I needed a form filling in so I could get private healthcare. I emailed this in one week ago to the email that I was given 10 days later still not had a response. This is easy thing to do all it needs was a signature and return it to my email Not even the courtesy to respond disgusting can’t get through on the phone. Can’t get through on email. How are we supposed to get medical service? These people are Essentially employed by us under the state and are giving us a terrible service if this was a shop or a service would any of us actually ever go back? I don’t think so.