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Amazing people

Story from nhs.uk

"Amazing people"

About: Manchester Royal Infirmary

I came in on the afternoon / evening after a referral from 111 and every person working there was so helpful, kind and reassuring from start to finish. I’ve had a few experiences in the past with NHS where I have left feeling patronised / like a burden / etc and this was not the case at all with my visit. Yesterday was some of the best care I have received and the doctor on duty was so reassuring and open minded. Hospital is such a scary place sometimes but I didn’t feel alone at all during my visit and was constantly checked on.

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Responses

Response from Manchester Royal Infirmary last week
Manchester Royal Infirmary

Submitted on 07/05/2024 at 09:05
Published on nhs.uk at 09:05

Dear Patient,

Thank you for your positive comments posted on the website regarding the care you received at MRI.

It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff.

I can assure you that we have passed on your thoughts to the Quality Lead who will share your comments with the staff involved.

Yours sincerely

Richard Medway

Patient Experience Team

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