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"I felt very reassured by their knowledge and bedside manner"

About: Mid-Ulster Hospital / Endoscopy Suite

(as a service user),

Recently attended Endoscopy Unit, Mid Ulster Hospital. From start to finish all members of staff were professional, courteous, introduced themselves, and explained the details of the procedures in depth. 

I felt very reassured by their knowledge and bedside manner.  The care during the procedures was excellent, and the member of staff doing my discharge covered everything in great detail.

 With so much ongoing negatvity in respect to the NHS in the media, I would like to give a big shout out to the staff.....well done, you are an example to your profession.

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Responses

Response from Karen McKendry, Lead Nurse - Endoscopy, Northern Health and Social Care Trust last week
Karen McKendry
Lead Nurse - Endoscopy,
Northern Health and Social Care Trust
Submitted on 07/05/2024 at 13:46
Published on Care Opinion at 13:46


Hi,

Thank you so much for taking the time to provide us with this lovely feedback.

I am delighted that you received such excellent care, which is our aim for every patient.

As you said with such negativity about NHS, waiting times and pressures staff can

be under is is reassuring that staff continue to be professional and very knowledgeable in Endoscopy.

I will pass on your feedback that the staff will be delighted to receive.

kind Regards

Karen mc Kendry

Lead Nurse for Endoscopy

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