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"So upsetting "

About: Lakeside Healthcare Stamford

I went to see the doctor on Friday 3rd may 2024 cause I had a few problems and could never get appointment .we waited til 3.10 to be seen and I told him I had 3 questions for him and told him I can’t seem to get appointment x he then turned round wasn’t interested and said wats the worst I said hip so he said you will need to make 2 more appointments for the other issues I have got . He didn’t even let me explain I have a sore on my foot and wanted to know if it was infected . I also didn’t understand him well enough so it was a good job my daughter in law was there to help x I’m sorry I felt rather sad that he couldn’t see my other things (as it’s a job to get an appointment) I left deflated really x wasn’t happy

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Responses

Response from Lakeside Healthcare Stamford last week
Lakeside Healthcare Stamford
Submitted on 08/05/2024 at 21:46
Published on nhs.uk at 21:46


Dear Theresa,

Thank you for sharing your experience.

I am so sorry to hear of your experience at the surgery. I would like to speak to you about this, Please can you reach out to me at the surgery at your convenience.

Kind regards

Emma

Patient Services Manager

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