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Poor care

Story from nhs.uk

"Poor care"

About: Salford Royal

Waited nearly a year after diagnosis to see a neurologist. Neurologist had no knowledge of my condition so decided that it doesn’t exist and refused testing.

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Responses

Response from Salford Royal 2 days ago
Salford Royal

Submitted on 16/05/2024 at 20:53
Published on nhs.uk at 20:53

Dear Patient

We were sorry to hear of your experience of waiting to see a Neurologist and that you were disappointed with the outcome of the consultation.

It is difficult to respond without knowing the full details and so we encourage you to contact Patient Advice and Liaison Service (PALS) by either calling 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or drop into one of the PALS offices on each hospital site or emailing: pals@nca.nhs.uk. The team can then identify your care episode, investigate and provide further feedback about your case.

Kind regards

The Patient Experience Team

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