"A disturbing experience "

I had a flare up of Eczema early march 2024.

I called in the Gp who referred me to pharmacy to get cortisone cream.

The cream worked but not the best.

I started developing eczema around my eyes. So I called in again and was informed to send photos.

I called the next day because I didn’t recieve the link for photos. I was told to book appointment on the system and wait for the link.

I booked for 03/May a telephone consultation as mentioned ln the phone and the confirmation text messages.

While awaiting my appointment, I woke up with a sore red eye in the 18th of April. I called 111 who gave an appointment with Gp later that day. I couldn’t wait because my right eye almost shut off and went to Bristol Eye Hospital they gave me an eye cream.

The Gp called me later that day around 14:00 and when I told them about my attendance to Emergency they said so this appointment is canceled. I tried to tell about the other eczema in my body but they recommended I wait for my appointment in 3rd/May.

In 3/5 I took time off and waited by the phone for hours it was supposed to be at 10:45. I called the Gp Surgery at 14:00 and they called me back at 15:50 to say it was supposed to be a face to face consultation 😅

Very Disappointed

And my condition is getting much worse and all they could do is get me another appointment on 29th/May.

So horrible I had to wait 3 weeks for first appointment and now I have to wait for another 4 weeks.