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Reliable Friendly Family Practice

Story from nhs.uk

" Reliable Friendly Family Practice "

About: Wrafton House Surgery

Receptionists were helpful friendly came round & helped me with pod when I had error following tutorial on machine. Receptionist booked me in with phone appointment that week with lovely nurse. I received my call on the allocated time, nurse was caring friendly made sure I was on the right path with my hrt processed a prescription for me & booked me in for a smear. Was an extremely pleasant phone appointment with a lovely knowledgeable nurse that made you feel relaxed & able to talk freely.

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Responses

Response from Wrafton House Surgery 4 days ago
Wrafton House Surgery

Submitted on 29/05/2024 at 14:39
Published on nhs.uk at 14:39

Dear Patient

You were so kind to write such a glowing review. It is lovely to hear that our reception staff were helpful and friendly and that the nurse was able to process your prescription and put you at ease. I will share your review with the whole team.

Thank you again

Kind regards

Sylvia Lane

Practice Manager

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