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Wish they were our permanent dentists!

Posted By Worried Mommy

"Wish they were our permanent dentists!"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a parent/guardian),

Kid had pain in gums. Could not get an appointment with the registered dental clinic until June which was a month away.

Glasgow dental clinic gave emergency clinic appointment for the same day. Emma and Nancy were absolutely fantastic and identified and solved the issue.

Wish they were our permanent dentists!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/05/2024 at 11:21
Published on Care Opinion at 11:21

picture of Kevin Torbet

Dear Worried Mommy

Thank you for sharing your experience with us. We're delighted to hear that Emma and Nancy were able to provide such prompt and excellent care for your child's gum pain at our Glasgow Dental Hospital.

We understand how distressing it can be to wait for a dental appointment, especially when your child is in pain, and we sincerely apologise for any inconvenience this delay has caused.

We're incredibly proud of Emma and Nancy for their dedication and expertise in identifying and resolving the issue quickly. Your kind words mean a lot to us, and we will be sure to pass on your compliments to them.

Kind regards

Kevin

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Response from Raymond Carruthers, Operational Governance Manager, Glasgow Dental Hospital, NHSGGC 2 weeks ago
Raymond Carruthers
Operational Governance Manager, Glasgow Dental Hospital,
NHSGGC

Submitted on 17/05/2024 at 10:10
Published on Care Opinion at 10:10

Dear Worried Mommy

Thank you for taking the time to comment on the care your child received at the Emergency Dental Treatment Centre at the Glasgow Dental Hospital. Our teams are always keen to understand how our patients and their families feel about their experience.

I realise how distressing dental pain can be but I'm pleased to hear you were very happy with the care and treatment your child received and I hope their pain has now resolved!

I will be delighted to share your kind comments with Emma, Nancy and the team at the Dental Hospital.

Best wishes

Raymond

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