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They were so kind and efficient.

Posted By Ozc@r220

"They were so kind and efficient."

About: Borders General Hospital / Accident & Emergency

(as a service user),

I was involved in an RTC. I did not go immediately to hospital. I went 2 hours later as the pain in my sternum and knees got worse.

I was seen quickly and had an ECG, X-rays and blood pressure taken.

I cannot thank the staff enough. They were so kind and efficient.

Thanks to them all. 

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Responses

Response from Alan Milne, Clinical Nurse Manager, NHS Borders last week
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 07/05/2024 at 12:43
Published on Care Opinion at 12:43

Morning Ozc@r220

Thanks for your kind feedback about the ED. I hope you are recovering well

Alan

Clinical Nurse Manager

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders last week
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 07/05/2024 at 13:55
Published on Care Opinion at 13:55

Dear Ozc@r220, sorry to hear your were unfortunateto be involved in an RTC. I'm delighted however to hear that your experience sounds like a positive one and that you were seen quickly and fully investigated. I hope you are well on the way to a speedy recovery. I will pass on your lovely feedback to the staff.

Best wishes

Lesley Anderson

Senior Charge Nurse

Emergency Dept, Borders General Hospital.

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