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"Parking attendant"

About: Western General Hospital / Oncology

(as the patient),

I have been visiting the cancer centre at the western general hospital over the last 9 months. I have had a few parking attendants turn me away and one in particular was really nasty and not allowing me to park for my appointment.

However Carol was just amazing she always had a smile on her face and so welcoming and friendly. Even on my last joking around saying she put banners and bunting up for me. I used to laugh before I even rolled my window down when I knew it was her. She is so kind and caring and made things so much easier for me. Thank you Carol 💗

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Responses

Response from Morag Moore, Clinical Nurse Manager, Clinical Oncology, NHS Lothian 3 weeks ago
Morag Moore
Clinical Nurse Manager, Clinical Oncology,
NHS Lothian
Submitted on 08/05/2024 at 08:34
Published on Care Opinion at 10:10


Hello Stacey90,

Apologies that your experience while attending the Cancer Centre hasn't always been to the standard that we would like....

Thank you for the lovely feedback about Carol. We will ensure all of your feedback is passed on.

Wishing you all the very best.

Morag

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