This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Referral

Story from nhs.uk

"Referral"

About: Frimley Park Hospital (Frimley)

I have been attending this ENT clinic for many years. I have a chronic ear condition. I had been waiting since the end of 2022 for my usual follow up appointment. I finally manged to get through to clinic today May 2024. I was struck by how stressed and exasperated the receptionist was. Not in anyway rude to me just exhausted I guess by numerous people chasing appointments . They mentioned that my 18 month wait was quite the norm ...despite their own recommendation that I should see this consultant every 6 months. Its such a shame we are where we are .....

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Frimley Park Hospital 2 weeks ago
Frimley Park Hospital

Submitted on 21/05/2024 at 12:10
Published on nhs.uk at 12:10

Dear Francesca,

Thank you for taking the time to share your recent experience with Frimley Park - please accept my apologies for having taken so long to acknowledge your feedback.

I am sorry that you have had to wait so long for your appointment and that we are challenged in delivering the levels of care we would like our patients to receive. As a Trust, we are trying our best with the resources at our disposal, but as you are clearly aware – and understand – things are incredibly stretched.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k