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Very helpful and caring reception staff

Story from nhs.uk

"Very helpful and caring reception staff"

About: Crouch Oak Family Practice

I popped into the surgery today regarding my elderly mum who had symptoms of an infection. It was midday and appts were already booked for the day, the two reception staff I spoke to went to a lot of trouble to make some arrangements so that mum could be seen. It was much appreciated.

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Responses

Response from Crouch Oak Family Practice last week
Crouch Oak Family Practice

Submitted on 07/05/2024 at 14:36
Published on nhs.uk at 14:36

Dear Ms Harman

Thank you for taking the time to share your experience with us. We are pleased that our reception staff could assist you in making arrangements for your mum to be seen, despite the appointments already being booked for the day. Ensuring the well-being of our patients, especially in urgent situations, is always a top priority for us. We do hope that your mum is feeling better. I will pass on your appreciated to the Team. Best wishes, Susan Goundry - Practice Manager

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