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Ridiculously long wait - possibly for ever??

Story from nhs.uk

"Ridiculously long wait - possibly for ever??"

About: Hexham General Hospital

I attended a clinic on January 4th 2024 to be measured for insoles. I was told they would arrive in about 6 weeks. It is now 4 months - still no sign. I also find it impossible to phone the correct department to find out where on earth they are. What is the point of my consultant referring me for a service that does not work???

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Responses

Response from Hexham General Hospital 2 weeks ago
Hexham General Hospital

Submitted on 03/05/2024 at 16:05
Published on nhs.uk at 16:05

Dear Elizabeth,

We are sorry to hear that you have not received your insoles, after attending your appointment on the 4th January 2024.

If you would like us to look into this further for you, please email us at: Patient.Experience@northumbria-healthcare.nhs.uk, so we are able to take some further details from you in private capacity and signpost you to the most appropriate service.

Kind regards,

The Experience Team

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