"Terrible experience "

I have contacted the surgery after missing 1 telephone call for my telephone appointment. I was greeted by a very rude and abrupt receptionist who told me I wouldn't be able to speak with the doctor as I missed the phone call. I was met with comments like "well I don't know how many times the doctor has called you" which has made me feel undermined and came across as though I was being untruthful. I then asked to speak to the practice manager and was told that this was not possible. Absolutely disgusting attitude from the receptionist. Would benefit from some training on how to speak to people with respect and compassion.