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Care Opinion

I'm still waiting...

Story from nhs.uk

"I'm still waiting... "

About: Russells Hall Hospital

I was referred to immunology in August 2023 as I have anaphylaxis to certain medications and chemicals. I am still waiting for testing on foods and I am a vegetarian that can't eat vegetables or fruit due to a horrible allergic reaction. I have tried to get it rushed through as I am premenopausal too and still... I wait. This is affecting my medical, physical and mental health and yet I am expected to wait... Possibly even longer than a year because of strikes. So no I would not recommend this hospital.

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust last week
The Dudley Group NHS Foundation Trust

Submitted on 08/05/2024 at 12:25
Published on Care Opinion at 12:25

Dear Carolyn,

Thank you for taking the time to tell us about your experience at our hospital. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff.

Patient Experience Team

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