"Service get worse every year"

Been with this practice over 20 years and for the past15 years it just keeps getting worse and worse.

Came out of a&e. Follow up to be by my doctor surgery . The doctor from this surgery who I spoke to on the phone seemed very incompetent. Not sure whether she read the information from the hospital as I had to remind her what was instructed by the hospital. The doctor needed to refer me for an 24 hour heart monitor. The doctor said she will do this. Three days later when I was feeling better went to get my blood test form, asked about the heart monitor referral. The receptionist printed off the details. I asked whether I just go to the hospital or should I receive a letter in the post. She did not know and went for advice, came back and said that's the hospital will contact me. One week later not heard from the hospital so contacted the hospital who said no appointment has been made and I had to wait another week for an appointment. This is the last straw I have no faith in this practice anymore.

Do not use this surgery.