"Terrible customer/patience service"

Most (not all) of the staff in reception are very impatient and rude to patients. They do not seem to agree on ways of working and push that to patients with back-and-forth messages. I once asked for my blood test results to be sent by email. I sent an email to request that. The reply said I had to call the practice to do that. I have previously received it by email, so I got confused, but I called. The person who picked up the phone had a very aggressive tone of voice and asked me why I called to request that, "Why did you not send an email? You should not occupy the phone for this type of request!" I said that I did exactly that, but someone in her team told me to call. She didn't seem to believe me. I said, "Check your email box, and you will see it". She changed her tone of voice to a more respectful one and said they were going to send it by email. This is not the first time this has happened. I have seen this happen to patients personally at the clinic. Since it became part of The Lewisham Care Partnership, the service got a lot worse.