"The doctor will not see you now."

I had what should have been a very minor issue (kidney stone) to resolve. I went over 3 months to the practice complaining of back pain to my right kidney. E-Consult raised, too late on day 1 they shut at 10am. No way to contact the practice. Next day I raise an E-Consult at 7am, I get a phone back from GP saying (amazingly without examining) its muscular and to attend physio the week after. I attended physio at the prescribed location and date with no one there (this is due to being told the incorrect location). Another e-consult fiasco raised. Called back from another GP who said to come in for an actual examination. This GP refused to consider my pain as kidney related instead ordered blood tests on my gallbladder. A few days later yet another different GP contacts me via Phone to say my liver results are off. More blood tests requested in 4 weeks (note pain is getting worse). At the same time the GP ordered an ultrasound. 4 Weeks later new blood tests came back and Liver back to normal. I had to wait another 4 weeks for the ultrasound. This was carried out, GP reviewed results stating no action required. At this point enough was enough. I changed practice. This then forced me to read the Sonographers results. The sonographer has identified a 10mmx10mmx10mm Kidney stone in my Right Hand Kidney. So 3 months down the road it appears I have diagnosed myself. This Surgery has been going down the tubes for the past two years. They have taken on too many patients and rather than address their way of operating they blame the government. Avoid this place if you value your health! Fortunately the other practices in Alton are much better run.