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" Service Outstanding?"

About: Queen Charlotte's Hospital

My partner arrived at the maternity triage at 6 pm, and here it is 1:00 am, and we're still waiting for a doctor. This blatant disregard for patients is absolutely unacceptable. The waiting times are downright appalling, leaving pregnant women inpain without a bed. This incompetence reeks from the top down, starting with the NHS staff and extending all the way up to the executive team of this hospital.

I'm left wondering if the executive team even sets foot in this services and would tolerate such outrageous waits for their own care.

The sheer number of areas needing improvement in services, systems, and the performance of these complacent individuals is staggering.

Those leading this hospital need to be held accountable for the poor poor service they provide in the maternity unit.

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Responses

Response from Queen Charlotte's Hospital 3 weeks ago
Queen Charlotte's Hospital
Submitted on 03/05/2024 at 08:49
Published on nhs.uk at 08:49


Dear Sender

Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our maternity service at Queen Charlotte's Hospital. I will forward your feedback to senior management in Maternity. If you would like to contact me with your wife's name and date of birth I will be more than happy to put her name to the concerns raised and hopefully get some feedback for you. My email address is imperial.pals@nhs.net.

Again, many thanks for contacting PALS.

Kind regards

John

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