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Awful - Can not get an appointment

Story from nhs.uk

"Awful - Can not get an appointment"

About: New Dover Road Surgery

My prescription needs reviewing by a GP before they can prescribe me more medication. I've rang twice to make an appointment to see the GP to do the review but receptionist says she has no appointments and I need to call again tomorrow (each time). Now I only have two tablets left and these are preventative drugs for breast cancer. The receptionist will not help at all so I will run out of my drugs therefore rendering myself susceptible. I do not recommend this surgery at all. So unhelpful.

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Responses

Response from New Dover Road Surgery 6 days ago
New Dover Road Surgery

Submitted on 13/05/2024 at 11:13
Published on nhs.uk at 11:13

Dear Ms Jefferies

We are very sorry you feel this way about our surgery and services. However, on the day you left this review it was clear there had been confusion as you did not require an appointment to receive you medication and were given an appointment in the future, via text message, which was appropriate for the purpose of your need at the time.

We are sorry for any concerns this has caused you.

We do encourage good or bad feedback as this is how we learn to improve or maintain a service, thank you for highlight this to us.

Should your needs not have been met to your expectation since you wrote this review please do contact me on kmicb.complaintsndr@nhs.net where I will carry out a thorough investigation and feed it back to you.

Kind regards

Stacie Pughe

Manager Stacie Manager

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